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ASUS and Toshiba come out on top. With 3 year malfunction rates forecast to be under 16%, laptops from these two manufacturers are nearly 40% more reliable than Hewlett-Packard, the worst performer in our study. Sony and Apple also performed better than the average.
The industry leader HP, which shipped nearly 16 million laptops in the past year according to IDCiii, ranked dead last in our reliability study with over one-fourth of laptops expected to malfunction in 3 years. Gateway and Acer, the #2 maker of laptops, were also nearly as unreliable as HP, with an expected malfunction rate of over 23%.